Your business, open inside WhatsApp.
Your customers are already on WhatsApp. With MerxumOS they can find what you sell, choose it, order it and pay for it right there, while your orders and stock update on their own. No app to download, and nobody on your team typing the same answers all day. Appointment and room booking are next, on the same number.
The chat in this film, as text
- Customer: Hi
- Shop: Hello, and welcome! 👋 Tell me what you are looking for, for example "shea butter", or tap Browse items to see what we sell.
- Customer: Do you deliver?
- Shop: Yes, we deliver! 🚚 Delivery is GH₵20.00, and free on orders of GH₵200.00 or more.
- Customer: shea butter
- Shop: Good taste! ✨ Here is what we have for "shea butter": Swipe to see them all, and tap Select on the one you want.
- Customer: Select
- Shop: Choose size for Raw Shea Butter:
- Customer: 500g
- Shop: Great pick! 😍 How many Raw Shea Butter (500g) would you like? They are GHS 45.00 each. Reply with a number.
- Customer: 2
- Shop: Lovely! 🎉 Added 2 × Raw Shea Butter (500g).
- Customer: Checkout
- Shop: Almost there! 🚀 How would you like to receive your order?
- Customer: Delivery
- Shop: Perfect! 📍 Where should we deliver to? Send the address, including a landmark if that helps.
- Customer: East Legon, near the mall
- Shop: Thank you! 😊 What name should the order be under?
- Customer: Ama Mensah
- Shop: Nearly done! 🎉 Please check this is right:
- Customer: Place order
- Shop: Yay, thank you! 🎉 Tap Pay now to pay securely. I will confirm here as soon as your payment lands.
- Shop: ✅ Your order ORD-MHV2K8QZ-7C41A9E2 has been confirmed! We're getting it ready.
- Shop: 🚚 Your order ORD-MHV2K8QZ-7C41A9E2 is on its way! Expect delivery soon.
One number, for everything your customers come to you for
Shop
Customers find your products, choose options, order and pay in the chat, at your real prices and against your real stock.
Sound familiar?
Orders get lost in the scroll: an address here, a size there, a voice note nobody has played.
Every "how much?" and "do you have it?" waits for someone to check and type, and the customer who waits buys elsewhere.
A payment screenshot arrives, and someone has to find the order, check the money and write back.
Everything a good salesperson does, inside the chat
Finds what they ask for
Customers type what they want or browse by category, and see product photos and prices drawn live from your system.
Sizes, colours and extras
They choose the size, colour or add-on in the chat, the price follows their choice, and one order can hold several items.
Delivery or pickup, your way
Your delivery fee, your branches and, when you offer them, a day and time they choose, or their own rider to collect.
Payment in the conversation
A secure Pay now button, for card or mobile money. When the money lands, the order confirms itself and the customer is told.
A real receipt, then every update
Order number, items, fee, total and address in the chat, followed by every step from confirmed to delivered.
Follows up on unpaid orders
A reminder after two hours. An order still unpaid after a day closes itself, and its stock goes back on the shelf.
Answers from your settings
Questions about hours, location, delivery and payment are answered from what you saved. When it isn't sure, it says so and offers your team.
Your team steps in anytime
Customers can ask for a person, and your team replies from one inbox. While they do, the automatic replies stay out of the way.
Order again in one tap
Returning customers can refill their cart from their last order, at today's prices and with today's stock.
Every conversation can end in a paid order.
Chat orders run on the same products, prices and stock as your shop and branches. Nothing is typed twice, nobody pays yesterday's price, and the chat won't sell what has run out.
Paid in the chat
A secure button, and the order confirms itself when the money lands.
One stock everywhere
A chat sale and a counter sale draw on the same count.
A person when it counts
Customers can ask for your team at any time, and the chat stands aside.
Every module included
Sell online and get it to the door.
WhatsApp Commerce
Customers browse, order and pay right inside WhatsApp.
Delivery Dispatch
Assign orders to drivers and track to delivered.
Drivers & Routes
Driver roster with optimised multi-stop routes.
Delivery Zones
Define service areas and geo-fenced pricing.
Online Store
A storefront wired to the same stock you sell in-store.
Online Orders
Manage web orders and fulfilment in one queue.
Payment Links
Share Paystack links to get paid from anywhere.
Storefront Templates
Eight ready-made storefront designs to match your brand.
Custom Domains
Use your own domain for your store and booking pages.
Coupons & Reviews
Storefront discount codes plus customer ratings and reviews.
Abandoned Cart Recovery
Automatically win back shoppers who left items behind.
Ready to put WhatsApp Commerce to work?
Start free and switch on exactly the modules your business needs — by industry and by plan.